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Q:How can I schedule a tour, fire truck or a firefighter at my function?

A:Call Central Fire Station at least three weeks in advance
at (512) 251-2801.


Q:How do I get a copy of a fire investigation report?


A:Call Central Fire Station at (512) 251-2801. You will need to fill out a records request form and pay a $2.00 fee. Sorry, we take only checks or money orders.

 


Q:How do I schedule a fire inspection?


A:Contact Training and Prevention at (512) 251-2801


Q:Where do I call to find out more about CPR classes?

A:Contact American Red Cross of Central Texas
2218 Pershing Dr Austin, TX 78723-5842 512-928-4271


Q:How can I become a firefighter?

A:Click on Employment or Call (512) 251-2801.


Q:How do I get information about the juvenile firesetter program?


A:Call our Fire Prevention Division at (512) 251-2801

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Q:Where can I go to get my blood pressure checked?

A:Contact American Red Cross of Central Texas
2218 Pershing Dr Austin, TX 78723-5842 512-928-4271


Q:What is the best kind of fire extinguisher for my house?

A:A multi-purpose fire extinguisher is best for the home. Look for the rating
to be at least 2A:10B:c on the label. This extinguisher can be used on any
type of fire commonly found in the home. It will often be labeled A-B-C.
For more information see fire extinguishers.


Q:For more information about household hazardous materials?


A:Harmful household chemicals, such as fertilizers, pool chemicals, pesticides, motor oil, paints, and thinners can be safely disposed of through the City of Austin's Household Hazardous Waste Facility.

The facility is located at 2514 Business Center Drive, just south of the Ben White/Burleson Road intersection. It's open free of charge to residents of Travis County from noon to 7 p.m. Tuesdays and Wednesdays. A map to the facility is available on-line, at http://www.ci.austin.tx.us/sws/hhw.htm , or you may call 974-4343 for directions or information.

The Household Hazardous Waste Facility accepts household quantities
of: pesticides, herbicides, and fertilizers, paints and thinners, gasoline, antifreeze, motor oil, oil filters, and other automotive products, household and car batteries, cleaners, aerosol cans, pool chemicals, photographic chemicals, fluorescent bulbs, and mercury.

Quantity of items is limited to no more than 30 gallons. The facility CANNOTaccept: radioactive materials, biologically active materials, ammunition, explosive materials.


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Q:Why is a fire engine sent when I call an ambulance?

A:A fire engine is automatically sent as a first responder in addition to the requested ambulance. Additionally if the closest ambulance that is assigned to the area of the
call is unavailable then the fire engine will be able start Basic life support until the ambulance arrives. The engine personnel are trained Emergency Medical Technicians,
and carry Basic Life Support equipment as well as AEDs for cardiac defibrillation. The purpose of the first responder is to provide Basic Life Support until the ambulance
arrives.


Q:Why do so many fire apparatus respond to simple incidents?

A:Fire Department units are dispatched according to information received by
the 9-1-1 operator. The Pflugerville Fire Department thinks pessimistically
when they respond to citizens in need of help. In other words, the
firefighters are prepared to deal with the worst that could happen. They
are fast, well-trained and pleasant in their response.


The fire department's philosophy is to get our firefighters there as soon
as possible. This will be either an engine company or a ladder truck company.
In preparation for the worse case scenario, an ambulance often is dispatched
as well. There may be three fire department vehicles on the scene for what
appears to be a "simple" incident. However, in emergency services we have
learned that if we assume something is "simple," we can be horribly mistaken.
Plus, we respond as fast as we can prepared to encounter the worst. The winner
in these situations will always be the citizen who needs help.


Q:Why does the Fire Department break windows or cut holes in the roof during a
fire, it seems they are causing more damage.


A:As a fire burns, it moves upward then outward. Breaking the windows and/or
cutting holes in the roof acts like a chimney and allows fresh air to fill
the building. This action alone can save a tremendous amount of property. It
cuts down on the smoke damage and makes conditions more favorable for
Firefighters to enter the building.


Q:Why does the Fire Department tear open walls, when it seems there is no fire in
the room.


A:Fire can travel up, inside walls undetected for quite a long time. Firefighters
tear open walls that are suspect to hidden fires. Fires that are left undetected
can re-ignite several hours later and cause extensive damage.

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Q:Why do fire trucks with full lights and sirens go through a red light at
intersections and then, after they go through, they turn off their lights and
slow down?


A:As explained in the previous answer, sometimes several units are dispatched to
the same incident. The first unit may have arrived on the scene, surveyed the
situation and informed the dispatcher that the situation was under control. All
other responding units were cancelled and put back into service, ready to take
another call. Most likely, when you see an emergency vehicle go "Code 3"
(lights and siren) through an intersection and then slow down and turn the
emergency lights off, the call they were responding to has been cancelled.


Q:Who do I call if I have problems with bees?

A:Pflugerville Fire Department does not remove bees unless there is imminent
danger to a person. If such a situation exists, firefighters destroy the bees
and the hives. To have bees removed, look in the Yellow Pages under Beekeepers.


Q:Can I discharge fireworks in the city limits?

A:It is illegal to posses or discharge fireworks within the city limits of
Pflugerville. We are not aware of any locations in the area that will allow
you to safely discharge any fireworks.

Q:What is the phone number to?

Travis County Helpful Numbers

City of Pflugerville Homepage

Pflugerville Police Department
1611 East Pfennig Lane, Pflugerville, TX 78660
(512) 251-4004
(512) 990-4364 (fax)

Building Inspection & Permits, Code Enforcement
Pflugerville, TX 78660
(512) 252-8469
(512) 990-4374 (fax)

City Engineer, Engineering Department, Construction Inspection
Pflugerville, TX 78660
(512) 251-2074
(512) 251-2874 (fax)

Planning Department
Pflugerville, TX 78660
(512) 990-4370
(512) 251-8525 (fax)

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Water and Wastewater Utilities Department
Pflugerville, TX 78660
(512) 251-9935
(512) 989-1052 (fax)

Community Health Center Sites, Pflugerville CHC
15803 Windermere Drive Suite 300, Pflugerville, TX 78660
(512) 251-6094

Community Health Center Sites, Pflugerville Chc, Eligibility
Pflugerville, TX 78660
(512) 251-4168

City Secretary
Pflugerville, TX 78660
(512) 990-4363
(512) 990-4364 (fax)

Engineering Department
102 South 10th Street, Pflugerville, TX 78660
(512) 251-2074
(512) 990-4364 (fax)

Engineering Department, Construction Inspection
Pflugerville, TX 78660
(512) 251-2491
(512) 990-4364 (fax)

Human Resources, Finance and Accounting, Utility Billing
# 10, Pflugerville, TX 78660
(512) 251-3076
(512) 990-4364 (fax)

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Parks and Recreation Department, Gilleland Creek Pool
700 North Railroad Avenue, Pflugerville, TX 78660
(512) 990-4391
(512) 990-4364 (fax)

Pflugerville Community Library
102 South 10th Street, Pflugerville, TX 78660
(512) 251-9185
(512) 990-4364 (fax)

Police Department, Municipal Court
Pflugerville, TX 78660
(512) 251-4191
(512) 990-4364 (fax)

Public Works & Streets Department
1600 Waterbrook, Pflugerville, TX 78660
(512) 990-4388
(512) 990-4364 (fax)

Wells Branch Municipal Utility District
512 251-9814
Fax# 512 251-0890
Email: info@wellsbranchmud.com

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Travis County Emergency
Services District No. 2


Pflugerville Fire Department

203 E. Pecan Street
Pflugerville, Texas 78660

(512) 251-2801